1. 30-Calendar-Day Return Window

You have 30 calendar days from the official carrier delivery date (as recorded by FedEx, UPS, or USPS delivery timestamp) to request a return and refund. Any return request submitted within this 30-day window will be honored promptly.

2. Order Cancellation Policy (Before Dispatch)

Customers may cancel an order free of charge at any time prior to warehouse packaging and carrier pickup (typically within 2 to 4 hours following order submission).

• How to Cancel: Submit a cancellation request via email to support@gulllc.com or call +1 (302) 415-3882 with your Order ID.
• Immediate Refund: If cancelled prior to dispatch, 100% of the purchase amount including sales taxes will be refunded immediately without deduction.
• Orders In Transit: If your order has already been physically dispatched from our Delaware facility, it cannot be intercepted in transit. Please receive the package and initiate a standard 30-day return.

3. Return Eligibility & Product Condition

To qualify for a full reimbursement under standard consumer return criteria:

• The item must be in new, unused, and undamaged condition.
• The item must be in its original manufacturer packaging with all internal foam padding, hardware packs, accessories, and instruction booklets included.
• Proof of purchase (Order Confirmation email or GUL LLC Invoice) must accompany the return request.

4. Damaged, Defective, or Incorrect Merchandise (Zero Cost to Buyer)

If your product arrives damaged in transit, with defective parts, or if you received an incorrect item:

• Notify us within 7 days of delivery at support@gulllc.com with photos of the damaged item and packaging.
• Prepaid Return Shipping: GUL LLC will immediately email you a 100% prepaid FedEx or UPS return shipping label.
• You may elect either a free replacement unit dispatched via expedited shipping or a full 100% refund.

5. Voluntary / Remorse Returns

For voluntary customer returns (such as personal preference, change of mind, or color mismatch):

• Zero Restocking Fee: GUL LLC charges $0.00 Restocking Fees. We believe in fair and transparent consumer pricing.
• Return shipping postage may be deducted from the final refund if you utilize a GUL LLC discounted return label, or you may ship via any insured carrier of your preference.

6. Non-Returnable & Final Sale Items

In accordance with US public health, hygiene, and customized commerce regulations, the following items are non-returnable:

• Aromatherapy essential oils and fragrance diffusers that have been unsealed or partially consumed.
• Customized or custom-measured floral centerpieces made specifically to order.
• Items marked explicitly as "Final Sale / Clearance" at the time of purchase.

7. Return Merchandise Authorization (RMA) Process

1. Email support@gulllc.com with your Order Reference Number (e.g. GUL-948102) and reason for return.
2. Our operations team will issue an authorized RMA Number and return shipping instructions within 24 hours.
3. Securely pack the item in its original box and attach the shipping label.
4. Drop off the package at any authorized FedEx / UPS retail location.

8. Inspection & Refund Turnaround Times

Once your return arrives at our Wilmington, Delaware facility, our staff performs physical inspection within 1 to 2 business days. Once inspected and approved:

• Refunds are immediately issued to your original method of payment (Credit/Debit card, PayPal, or ACH bank transfer).
• Financial Institution Processing Time: Credit cards and PayPal typically reflect credits in 2 to 4 business days. Direct ACH bank debit reversals typically clear within 3 to 5 business days per NACHA operating rules.
• For Cash on Delivery (COD) orders, customer service will contact you to issue a direct electronic ACH transfer or certified check.

1. Contiguous United States Delivery Scope

GUL LLC ships to physical residential and commercial street addresses across all 48 contiguous United States. Shipments to Alaska, Hawaii, and US territories (Puerto Rico, Guam, USVI) or APO/FPO addresses may require specialized carrier routing and supplemental transit time.

2. Order Processing & Handling Time

• Order Cutoff Time: 2:00 PM Eastern Standard Time (EST), Monday through Friday.
• Handling & Packaging Time: Orders are verified, quality inspected, and handed over to carriers within 1 to 2 business days (excluding federal US public holidays and weekends).
• Orders placed on Saturday, Sunday, or national holidays will commence warehouse processing on the subsequent business day.

3. Domestic Carrier Partners & Transit Timelines

We partner exclusively with premier American logistics carriers:

4. Automated Shipment Tracking

As soon as a shipping label is generated and scanned by the carrier, an automated confirmation email with a direct tracking link is transmitted to your registered email address. Customers can also track their package milestone progress in real-time on our dedicated Track Order Portal.

5. Signature Requirement on High-Value Items

To combat package theft (porch piracy) and protect consumer purchases, orders containing furniture suites or luxury lighting exceeding $300.00 may be dispatched with mandatory carrier direct signature confirmation.

6. Address Corrections & Undeliverable Packages

Please verify your complete shipping address (including apartment, suite, or unit number) during checkout. If an address error occurs, contact our support team within 2 hours of placement. If a shipment is deemed undeliverable by the carrier due to customer address error or refusal of delivery, standard outbound return freight may be withheld from the final reimbursement.

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you (the "User", "Customer") and GUL LLC ("Company", "we", "us"). By browsing our website, placing an order, or utilizing our services, you expressly agree to comply with and be bound by these Terms and all applicable federal, state, and local laws of the United States.

2. Governing Law & Legal Entity

GUL LLC is an entity organized and existing under the laws of the State of Delaware. Any disputes, commercial claims, or contractual matters arising out of transactions on this platform shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Delaware and the federal laws of the United States of America, without regard to conflict of law principles.

3. Products, Specifications & Accuracy

We strive to provide accurate descriptions, technical dimensions, and high-fidelity photographs of all merchandise. However, variations in display monitors may subtly alter color representation. GUL LLC reserves the right to correct any typographical inaccuracies, pricing errors, or omissions, and to cancel or adjust orders placed under erroneous pricing in accordance with standard US commercial contract law.

4. Billing, Payments & Authorizations

• Payment Authorizations: By submitting payment information (via Credit/Debit Card, PayPal, 2Checkout, or ACH Direct Debit), you represent and warrant that you are authorized to use the designated payment vehicle.
• ACH Direct Debit Authorization: For customers electing ACH Bank Debit, you authorize GUL LLC to initiate electronic debit entries to your designated US checking or savings account in compliance with NACHA (National Automated Clearing House Association) rules.
• Cash on Delivery (COD): For orders placed under COD terms, the buyer agrees to pay the total invoice sum in certified funds or card upon carrier delivery.
• Sales Taxes: State and local retail sales taxes are calculated and collected pursuant to applicable destination-based nexus tax statutes.

5. Passage of Title and Risk of Loss

All merchandise purchased from GUL LLC is fulfilled pursuant to a shipment contract under the Uniform Commercial Code (UCC Section 2-401). Title and risk of loss for items pass to you upon our delivery of the merchandise to the carrier (FedEx, UPS, USPS). However, GUL LLC provides transit protection and will assist in filing carrier claims for items lost or damaged in transit.

6. Intellectual Property Rights

All site architecture, graphics, logos, button icons, product compilations, software scripts, and proprietary text are the exclusive intellectual property of GUL LLC or its licensors, protected by United States and international copyright, trademark, and trade dress statutes.

7. Limitation of Liability & Warranty Disclaimers

To the maximum extent permitted under applicable law, GUL LLC disclaims all implied warranties, including without limitation warranties of merchantability and fitness for a particular purpose, beyond any explicit manufacturer warranties provided with physical goods. In no event shall GUL LLC, its officers, or affiliates be liable for indirect, punitive, or consequential damages arising from the use of goods purchased.

8. Dispute Resolution & Binding Arbitration

Any controversy or claim arising out of or relating to your purchase or use of the website shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in the State of Delaware, rather than in court. You agree to waive any right to participate in a class-action lawsuit or class-wide arbitration.

9. Severability & Inquiries

If any provision of these Terms is deemed unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and shall not affect the validity and enforceability of remaining provisions. For legal inquiries, contact: GUL LLC Legal Department, 1209 North Orange St, Suite 400, Wilmington, DE 19801.

1. Commitment to Consumer Privacy

GUL LLC ("we", "us", "our") is steadfastly committed to protecting the privacy and personal data of our customers. This Privacy Policy delineates how we collect, process, safeguard, and disclose information when you interact with our online store.

2. Categories of Information We Collect

• Personal Identifiers: Your full name, domestic shipping and billing addresses, email address, and telephone number provided during checkout or customer inquiry.
• Commercial & Transaction Data: Records of products purchased, order values, shipping preferences, and payment status.
• Financial Information: Payment card numbers and bank routing/account details are processed through encrypted, Level 1 PCI-DSS certified payment processors (Stripe, PayPal, 2Checkout). GUL LLC never stores raw CVV security codes or unencrypted financial account passwords on our local servers.
• Device & Browsing Data: IP addresses, browser types, session activity, and device identifiers collected automatically via standard cookies for site functionality.

3. Purpose and Legal Basis for Processing

We process your personal information strictly for legitimate commercial purposes:

• To process, fulfill, package, and dispatch orders to your specified US address.
• To transmit order confirmations, tracking codes, and official commercial invoices.
• To administer 30-day returns, warranty claims, and customer service inquiries.
• To detect, prevent, and protect against fraudulent financial transactions.
• To comply with applicable US federal, state, and tax reporting regulations.

5. California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act:

• Right to Know / Access: The right to request disclosure of the categories and specific pieces of personal information collected about you over the preceding 12 months.
• Right to Delete: The right to request the deletion of your personal data held by GUL LLC, subject to statutory legal and tax retention exceptions.
• Right to Non-Discrimination: We will never deny goods, charge higher prices, or provide a lesser quality of service to consumers exercising their statutory privacy rights.
• To exercise your rights, email: privacy@gulllc.com or call +1 (302) 415-3882.

6. Data Security & SSL 256-Bit Encryption

We implement comprehensive technical, physical, and administrative safeguards. All data exchanged between your browser and our servers is encrypted using industry-standard 256-bit Secure Sockets Layer (SSL/TLS) protocols. Direct ACH electronic debits are processed through NACHA-compliant encryption channels.

7. CAN-SPAM Act Compliance

In compliance with the federal CAN-SPAM Act, all transactional and marketing emails from GUL LLC clearly identify our sender identity, physical address, and contain an instantaneous, one-click unsubscribe mechanism. We never send unsolicited spam.

8. Children's Online Privacy Protection Act (COPPA)

Our store is directed exclusively to adults aged 18 and older. We do not knowingly solicit or collect personal information from children under 13 years of age.

9. Privacy Contact Information

For questions or requests regarding this Privacy Policy: